Privacy Policy

At Fairspin Casino, we prioritize the security and privacy of our players' personal information. We are committed to handling your data responsibly, securely, and with utmost respect. This Privacy Policy explains how we collect, use, store, and protect your personal data, ensuring transparency and trust in our practices. We encourage you to read this policy carefully to make informed decisions about your gaming experience with us.

Data Processing

This Privacy Policy outlines how we process players' personal data in compliance with applicable gambling and data protection regulations. Data processing is essential for providing access to games, managing accounts, processing payments, and ensuring regulatory compliance.

Fairspin Casino is operated by Dama N.V., a company registered in Curaçao, with its subsidiary Friolion Limited located in Cyprus. Dama N.V. is licensed by Antillephone N.V., under the jurisdiction of Curaçao.

Consent to this Privacy Policy is required to use our services. We recommend periodically reviewing this policy, as it may be updated over time. Continued use of Fairspin Casino’s services indicates your acceptance of any changes made to this Privacy Policy.

Collection of Information

We collect a variety of personal information to deliver and improve our services. The information we may collect includes:

1. Account and Communication Information: Personal details such as your name, email, phone number, date of birth, and identification documents provided during registration or in subsequent communications.
2. Interaction Logs: Records of your communications with our customer support, via email, live chat, or other contact methods.
3. Financial and Gameplay Data: Information regarding your transactions, deposits, withdrawals, gaming activity, and any bonuses you may receive.
4. Compliance Documents: Documents and information required to verify your identity and comply with anti-money laundering and other regulatory obligations.

Use of Information

The personal data we collect is used for the following purposes:

1. Processing transactions and managing account activity, including bets and payouts.
2. Providing the services and support you request, including resolving any issues or queries you may have.
3. Verifying your identity and ensuring compliance with legal obligations.
4. Sending you promotional material and offers, subject to your explicit consent.
5. Adhering to legal requirements, including anti-money laundering and fraud prevention measures.
6. Preventing fraudulent or illegal activities and ensuring the integrity of our gaming platform.
7. Analyzing data to enhance and personalize our services and improve your gaming experience.

Marketing Communications

If you consent, we may send you promotional content related to Fairspin Casino's services, bonuses, and special offers. You can opt out of receiving such communications at any time by updating your preferences in your account settings or contacting our customer support team.

Disclosure of Information

We do not sell or rent your personal information. However, your data may be shared under the following circumstances:

1. Within our Group: To ensure seamless delivery of services across the Fairspin Casino platform.
2. With Trusted Partners: For payment processing, data verification, and to comply with legal or regulatory requirements.
3. With Third-Party Providers: For specific tasks such as payment processing, fraud detection, and security services.

All third-party partners are required to handle your personal data under strict confidentiality agreements to ensure your information remains protected.

Data Security and Retention

Fairspin Casino takes the security of your personal data seriously and employs advanced technical measures to protect it. We follow all applicable legal and regulatory standards to safeguard your data against unauthorized access, alteration, or disclosure. Your data will be retained for as long as necessary to fulfill regulatory requirements, and in some cases, for a minimum of five years after account closure, as required by anti-money laundering laws.

Cookies and Tracking Technologies

To enhance your experience, we use cookies and similar tracking technologies. These technologies allow us to analyze site usage, improve functionality, and support marketing efforts. You can manage your cookie preferences through your browser settings, but please note that disabling cookies may affect certain features of our website.

Your Rights and Contact Information

You have the right to:

• Access, correct, or request the deletion of your personal data.
• Object to the processing of your personal data for marketing purposes.
• Request data portability where applicable.
• File a complaint with a supervisory authority if you believe your data rights have been violated.

If you have any questions, concerns, or requests regarding your personal data, please contact our Data Protection Officer (DPO) at any time. We are committed to resolving any issues and ensuring your privacy rights are upheld.

At Fairspin Casino, we are committed to providing a secure, trustworthy, and enjoyable gaming experience. We value your privacy and will continue to ensure your personal data is protected while delivering the best possible service.